Returns & Refunds

Return & Exchange Policy

At ABAY.COM, your satisfaction is our priority. We understand that sometimes things don’t go as planned — and that’s okay. Our goal is to make your return experience simple, stress-free, and easy. Please review our detailed policy below.

✅ Returns

At ABAY.COM, we believe shopping should always be effortless — and returns should be just as easy.
We offer a stress-free 14-day return policy to ensure you’re completely satisfied with your purchase.

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and unwashed

  • The ABAY.COM tag must remain attached and intact

  • Items must be returned in their original packaging, including the invoice or proof of purchase

  • The item must not be customized or altered (e.g., abayas with adjusted length)

To initiate a return, please contact our support team with your order number and reason for return. Once approved, we’ll provide detailed instructions on how to send your item back.

💳 Refunds

Once your return reaches us, our team will review and process it within 2-4 business days.
If approved:

  • A refund will be issued to your original payment method

  • You’ll receive a confirmation email once processed

  • Refunds typically take 5-10 business days to appear, depending on your bank or payment provider

Note: Shipping fees are non-refundable unless the item was incorrect or defective.

🔄 Exchanges

If you wish to exchange your item for a different size or color, simply follow the return steps above and place a new order once your return is approved.

We only offer direct exchanges for defective, damaged, or incorrect items.
To request an exchange, please contact us and include:

  • Your order number

  • A clear photo showing the issue

  • A brief description of the problem

If eligible, a replacement will be sent at no extra cost.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service and keeping your shipping receipt.
We are not responsible for lost or damaged returns.

🚫 Non-Returnable Items

  • Gift cards

  • Sale or discounted items

  • Personalized or custom-made products

  • Items marked Final Sale

Please review your order carefully before completing your purchase.

📩 Need Help?

Have questions or need assistance? We’re happy to help.
Contact us at info@abay.com or via our Contact Page.
We aim to respond within 24-48 hours.

Thank you for choosing ABAY.COM - where elegance meets ease.